Five Things The Funk Brothers Teach Us About Community

The other week, I revisited “Standing the Shadows of Motown,” and although I’ve seen the movie a few times (including a memorable show in Campus Martius Park), this time it had a different kind of impact.

So if you’ve got the ability to play it, here’s a song to go with the post from the soundtrack…

The realization was that no matter who front-lined, the music was as timeless. As someone who generally eschews covers, I must admit I was surprised by this. But that’s because it didn’t feel like a cover.

And then I realized – with the numerous members – the Funk Brothers aren’t just a band – but a small community that made some of the best music in American history together. Don’t forget, there were, depending on your standard, between 13 and over 70 funk brothers.

What are the lessons your community (online or off – it’s the same in my book) can take away from the Funk Brothers?

1. When a community is solid, it doesn’t matter who’s lead singer. And, in fact, the best lead singer is but a servant for the community. It’s not – and can’t be – all about them. The songs of Motown prove that. In the movie, Joan Osborne, Bootsy Collins, Ben Harper, Chaka Khan took the place of some legends like Martha Reeves and Marvin Gaye – it didn’t matter that it wasn’t the original singers. It felt real, because it was.

2. You stick by each other. You call when someone’s dropped off – just because someone is not giving you three useful social media links a day doesn’t mean they’re not important or you shouldn’t talk to them. Real friends do that.

Maybe pick up the phone – it might be just what they need. If someone suddenly drops out, there’s probably something actually wrong. Communities send love, networking groups gossip.

Frankly, if the number of links someone shares or retweets they do of your stuff is your judgement of community, you’re operating in a networking mode, not as a community member.

3. People mess up. People have problems. Because, newsflash, they’re people. And when they do, you love them. Make amends. Make apologies all around. Ten years from now it won’t matter, and if it still does to you, you’re petty, and I don’t want to know you in ten years.

I’m sure almost all of us have an internal list of things from the past to right – and I’m gonna do my best in the next few months to make that happen. We all make mistakes and I’ve made my share.

4. Communities are much stronger than just networking. The Funk Brothers are here after decades not just because they’re good – lots of good bands break up. There’s love there. It’s obvious in the movie that love; the love for each other and what they do. That’s the difference. If you’re judging who you talk to by the type of car they drive, you’re missing the boat.

5. Don’t overlook any instrument or any community member. Think Jack Ashford, “the fabulous tambourine man” – it was obvious he kept the stories and at times helped keep the group together. Not to mention, can you imagine the sound without that tambourine? Just like the Motown sound is marked by the solid bass, it’s top sounds are just as important. Don’t let your tambourine men and women fall silent.

What are your community inspirations? Your tips? Leave’em in the comments.

The Obligatory Old Spice Post

Everyone and their brother (and sister) has weighed in one way or another on this Old Spice campaign. If you don’t know what it is, for my non-marketing community members, here’s a snippet below (my personal favorite, a funny note to his daughter).

So here’s the deal. The creative did capture attention. But there’s been a lot of debate on whether it has been successful. Some reports say a 7% drop, others say a 107% increase. There are various other bits I’ve seen all over the web, with everyone getting up some post on how brilliant or flawed the engagement was, or whatever one of thousands dissected viewpoints to get a few more eyeballs to their blog.

Here’s the reality. They’re almost all full of it.

Because we really don’t know (yet) how effective it is. It is too early.

Sure, there’s some numbers released – but until we get 60, 90, 120 days out – we don’t know what the impact is and anyone who says otherwise is participating in punditry, not reporting, and although fun, not that useful for actionable decisions for the rest of us who are interested in making money for our clients.

Politics Isn’t Just For Elections

A lot of this politics. Much like if you go to sites like the Michigan Truth Squad for politics, you find every candidate has a spin and an agenda, stretching the truth to fit that aim. Same here, with so many dollars at stake amongst the ad and media business. Social media focused folks heaped unbridled praise. Those who are skeptical look for every hole possible. This has turned more into intrigue than science. Of course, that intrigue is more impressions of Old Spice, so from their perspective, it may or may not be a bad thing.

But as professionals, we’re supposed to measure and actually find out what the real response is. Did it move more product? I think there’s not enough of that thought. For actionable data, we’ve gotta be patient instead of trying to fill RSS readers and Twitter streams with half-cocked information. And then when we get that info, look for the real trends as opposed to what we want to see. So as hard as it is to pull away from the gossip for some, it’s probably best, if you want to use this experience to improve yourself, to have a little patience and wait till there are solid results and then make some decisions.

And then take that lesson with you to future endeavors, too.

Conversate: You’re Hearing, But Are You Listening?

Here’s about 13 minutes of a podcast covering politician’s use of social media (not a political issue discussion, but we talk specifically about @rickformi and @onetoughnerd), and we touch on the concept – you may be hearing what someone is saying, but are you listening?

Audio is a bit different than usual as we weren’t recording in our usual spot, we were on the road. With the background noise, you might think quite literally.

p.s. – This episode of Conversate is brought to you by drink. Which we enjoyed during the podcast, however, they paid nothing for the sponsorship. Nor is it a real sponsorship (and we’re not looking for real sponsors). We were the kids when everyone else yelled, “Sunny D!” we must admit we were looking in the back of the fridge for drink.

Subscribe To The Series In iTunes

Direct Download: Play Conversate 6

Blinders

I don’t normally write my blog entries aimed for other social media professionals. After all, there’s a lot of knowledge out there – I aim to distill things to my audience, which I know is more executive and marketing related but not necessarily in the digital space. If a fellow SMP gets value, awesome, and I welcome you – but my reader base generally isn’t you.

But this post, I’m going to address you, fellow Social Media Professionals, and hopefully give value to my typical reader.

Take Off The Blinders.

horseblinders

I’m noticing some things falling through the cracks – people hyping different things as if it were the second coming of Steve Jobs, but at the end of the day, not producing desired results. It’s almost as if many SMPs out there have decided that social media can do no wrong, and that THE way to do it is the way they and their techno-elite friends do it (by the way, I’m one of those technophiles, for sure).

But your target market, unless you’re selling tech to early adopters, probably has no idea what FriendFeed is. I explain Foursquare at least once a week. The value isn’t evident. There’s a reason way more people use Farmville than Twitter.

Non-techies get the point of Farmville, even though it’s much more complicated of an interface.

Because it’s not about the interface, it’s about the value proposition.

More people see value in having a fake farm than Tweeting.

Think about this.

Done? Next.

It Seems The Internet and Social Marketing Pros Have A Problem.

I recently saw a post that was all about how “Lands’ End isn’t visible.” Blinders completely. As of this writing Land’s End has 250,000+ Facebook fans and quite honestly a different demographic than Zappos, with 29k or so. Yah. 29k. On Facebook, at least, Lands’ End has almost NINE TIMES more fans than Zappos.

It just isn’t the social media elite demographic, highlighted out of the valley, so it was missed. But it was still in the minds of people. It’s humming along selling stuff. It’s popular. Obviously, raw fan numbers are not your only metric of success, but a lot of people have been missing the boat.

Seem as if we as a group don’t use it or it’s not OUR work flow or in our frame of “cool” visibility, we (royal we) denigrate and talk about how others “don’t get it” or it’s a “poor choice.”

You know what? I know success on the oft-maligned MySpace in certain situations.

I’ve worked with blogs who get tens of thousands of unique visitors but few comments – but high conversions. Most of the time, readers in non-SM circles call blog posts “articles.” I’ve seen it time and time and time again.

I know people who get 5,000+ word diatribes from other “experts,” but, although their blog isn’t designed to my aesthetic taste, it works for them apparently and gets them business. Bravo to her. I’m not her target market anyway. If I were, it’d be designed differently.

One of the biggest indie musicians’ sites is the definition of basic – but because he covers so many bases contentwise that countless zoom-bang flash sites do not, including showcasing his awesome – it helped him get relatively huge and make a real career sans label.

Or the pervasive myth that content has to be short at all times – sure, short content is great – but why are the biggest podcasts around long-form, sometimes easily exceeding an hour long? Because they’re good. It takes skill to be good for a whole hour or longer, regularly. And that’s why the previous example is making millions of dollars and in this next linked case have plenty of listeners and a loyal following.

A Parting Thought

I’ve always been fascinated behind the real reasons and incentives why things happen, as opposed to the hype of them. Many times, while one hand is dealing the cards, the other is distracting you from the real “magic” that’s happening.

What are the non-sexy methods that you find that work? What about newer tools and techniques that you’ve found make it happen for your strategy?

How To Cheat Twitter And Get More Followers – Game The System

I’m going to save you at least $20-$200 today. I’m going to tell you the “secret” that so many websites with extremely long copy and bogus “complete online marketing strategies” will charge you for, with, shall we say, notes.

Many, but not all, of the “Social Media Experts” (see an interesting post that’s all the buzz by Mashable on the fact there’s over 15,000 of them) as well as other online pitch people will have tens of thousands of followers – and yet Tweet inane crap and rarely if ever conversate – or they use this technique, stop it once they’ve hit critical mass (5k, 10k followers), then play dumb and change their stripes.

We don’t use this procedure, have not used this, but I’ve seen it done and we’ve been asked by former clients to do it. To be clear, if we can’t set them on the right path, we fire them at that point. This is what many social media agencies assign to their interns to do, or you can do at home yourself.

Here’s how to get your useless Twitter followers:

Step 1: Follow People, 30-50 At A Time

Start following lots of people. But only so many in a day – 30, 40, 50, depending on how finnicky Twitter’s spam bots are – and then wait for a day or three. Many times, you can use keywords to semi-focus yourself (though they rarely work well because of context) or use the cover of the #FollowFriday or one of the top trending hashtags for this. Sometimes, people push it and go into the hundreds – I’ve seen it work, but to Twitters’ credit, they’re getting better at stopping this.

For instance, I had a friend today followed by a fishing company serving Texas (even though they live in Michigan). Beyond the geographic irrelevance, the last place I think this woman would be is in a bass fishing competition. I’ve never even seen her tweet about fishing.

This is just numbers for numbers sake – not actual engagement, not what actually drives sales. But the numbers sound cool to a culture of people who are used to buying big audiences.

Step 2: Unfollow The Ungrateful Saps Who Didn’t Follow You Back

If the people you’ve followed have not followed you back, unfollow them and find some more useless people. If someone unfollows you, promptly unfollow them.

Why useless? You’re playing a silly popularity game and not building any relationships. Relationships drive the sale in social media.

On a technical note, the unfollowing of the people who unfollow you keeps your balance of following/followers good in the eyes of the Twitter Gods.

The culture of “it’s rude to not follow back” I personally believe was created by these folks. I feel no obligation to follow you back, just like you should feel none to follow me unless you’re interested in what I have to say. It’s not rude. You’re not a bad person. I may just not find your tweets that interesting (whatever “interesting” is to ME).

Step 2a: Auto-DM Your New-Found “Friends” (Optional Jerk Move)

DM your new “friends,” thanking them for their follow with a link to click your junk (fan on a fan page, subscribe to blog, etc)

I haven’t mentioned it on here before, but having been involved in forums, online and digital media now for ten years, I HATE AUTO DMs. There’s few things that are more of a red flag than someone who gives you an automatic DM thanking you that they don’t get this space; if they got it, they’d realize that a thank-you DM (usually with a pitch to click some junk) is the last thing the mainstream Twitter user wants to see and is many times a turn-off. For real users of Twitter (non-marketing types who’d actually buy from you), that DM can appear in their text message stream and feels like crossing the personal line.

For Extra Punch: Set Up Your Own Personal Echo Chamber

Get yourself twenty or thirty (as few as ten will do) other faux Twitter handles, and Retweet/Reply yourself along with some other filler content to make it look like your links are important when people search you. It helps fool those “influencer” systems that rate Twitter users based on how often they’re referred to or linked to. Of course, only do the razzle dazzle until which point you might get a fire started – then promptly stop.

That’s just smarmy and part of the reason why so many normal users of social networks hate marketing types. If you saw the amount of comments around people who refuse to follow marketers – there’s a reason. And this easily implementable charade is one of them.

Summary

So there you go. There’s more finesse and technique possible, but that’s the basic outline. There’s services who will do all of this or parts of it for you either automatically via a script, or with a smarmy army of low-paid workers depending on your budget. To be fair, Twitter’s trying to stop this stuff – but the reality is, there’s so much monetary incentive they’re never going to plug all the holes.

In an upcoming post, I’m going to talk about some strategies on how to do it the right way. I’m looking forward to talking about happier things!