Don’t be Stephen Clark

Or try to be the next Old Spice guy. Or the next.. anything.

This question came up at a meeting this week, where a business contact asked, “How do I become the next Stephen Clark?”

And I said.. you don’t.

And the air went out of the room. I didn’t tell him what he wanted to hear. (I do that a lot, by the way).

(For context to my national readers, Stephen is a television news broadcaster here in Detroit who has been in the news himself for his efforts around the #backchannel community on Twitter around the newscast).

Why? The world already has a Stephen Clark and a TV News “#backchannel.” The world already has an Old Spice guy. And frankly, Isaiah Mustafa is that guy. It won’t be you. The most interesting man in the world? Taken, too. And no one will ever say “fine Corinthian leather” like Ricardo Montalban.

The key isn’t to be the next anything. It’s to be the best you, and that’s not accomplished by trying to exactly copy someone else. In this emerging new world, the link economy means do what you do best, and link to the rest (a Jeff Jarvis line).

Sure, there were tweeting newscasters before Stephen – and fragrance pitchmen before Isaiah. But each person or character put their own spin and connected in a unique way and most of all had the right timing. It’s a complex series of events that create a star – or a recognized name – or a big brand.

And not all of those events and/or factors are in your control.

It’s also not always immediately fair how that timing shakes out, but what I’ve learned over the years is the arrows you took by being the first one up the hill come to serve you later. And rarely are those arrows fatal; if anything they make you stronger.

Admittedly, it’s hard work to take this path. It requires innovation, and living your career like everywhere there is a “no standing at any time” sign. And I know what I propose may be scary to some. But in a flat world, where there’s low barriers to entry, and everyone can and will copy your idea, innovation and moving quickly may be your only unique advantage. But the rewards are obviously there to be the first and only you.

Don’t give away all the keys to your social media accounts

I am against wholly third party managed Twitter, Facebook and other accounts. Because they simply don’t work as well.

I know. Some of my colleagues in the space are having a heart attack right now. But I don’t care as much about my company’s bottom line as I do the client’s, and the maximum benefit comes from an integrated, holistic approach.

I’ve tried both. Here’s the deal: the team, the INSIDE team needs to be part of the process, and share the keys and the voice. If your firm doesn’t have a desk or equivalent in the client’s office, experience tells me you’re not close enough to work with their social media. And working with social media is a communications function; not a standalone. We happen to stand side by side with PR, Marketing, and at times, Customer Service – but there’s also other uses for social as well. See, social media is none of them but all of them at once.. (remember, social media is not a profession unto itself).

There are agencies and consultants that do this with the big picture in mind. I know of more than a few. But I’m seeing this total outsource trend, and it misses the point in the name of more profits for the agency. Social media’s “special power” is that personal relationship. Focus on that personal relationship to deliver the maximum results for everybody: not just you, but your followers and community.

Bonus tip: if you want to really shine, make social media a part of your regular life. I have family who have met their significant others on Twitter; I’ve made some great, hopefully life-long friendships. And if you want to know a secret to really connecting, it’s that it’s more of a culture change, not simply a marketing, PR or customer service channel. There’s no “wrong” way to make it a part of your life, but do so.

Robocop, revolutions and retweets: 5 tips for you

There was a time when one could, to some degree, ignore the power of the people who use online tools. Now, it seems, there is more power in them than ever. In recent weeks, that power has helped grease the wheels to overthrow an Egyptian government. Locally, it’s funded an oft-discussed statue of Robocop, which has opened a passionate Pandora’s box of feelings on both sides of the issue here.

Things are different now. This small group of influencers (for instance, in the case of Egypt, only 5 million of their 80 million population use Facebook) have outsized power because they’re willing to be vocal. There are visible doers, as I would call them, around the world.

“If you ever doubted the power of the people on Twitter, don’t. You could end up with a revolution or a big ‘ol statue in your backyard.” – A status update of mine

The game has changed.

In some ways, our president, Barack Obama, was the bellwether for this change. His election out of virtual political obscurity and against long initial odds was due to the fact he was able to capture interest and, in some ways most importantly, harness the monetary power of his online supporters.

In short, if you’re an advocate of anything (be it a brand, a presidential candidate, a cause, a musical sound) you have to be listening to and participating in the conversation happening (what we might call “engaged”) or your desires may well be ignored. There is simply no choice because the pendulum of power is quickly moving in that direction.

Personally, in the case of Robocop, I don’t like the symbolism. But I do think the marketing was brilliant. Many people didn’t like what Barack Obama stands for, but they sure are taking his success strategies to heart. This post isn’t meant as a debate about the merits of the causes themselves; this is about how they were effective and how YOU can be effective in your endeavors using the tools at hand.

Five quick mobilization tips:

1) Keep it simple. People like to rally around things they can quickly grasp and understand. Ask your mom. If she gets what you’re trying to do, you have a shot.

2) Be authentic and funny. Like the Red Cross recently showed, even an accidental tweet about getting drunk after work can turn into positivity. Your listeners stay engaged.

3) Be involved with the community before you need it. This is one of the most key parts. It’s almost impossible to voice criticism, answer it, drive action, or much of anything, if you’re starting cold. It’s hard to garner respect when you’re showing up late to the discussion.

4) Make the tools a part of your life. However you use Twitter or Facebook, make it a part of your life. There’s not a “wrong” or “right” way; just ways that accomplish certain goals better. It’s different strokes for different folks. Some use Twitter and Facebook as a news feed that lets them keep up with things of interest; some are more conversational, and others use it as a platform to share their ideas.

5) Shine the spotlight on others. There always needs to be an element of people getting recognition; this concept is ancient. As Napoleon Bonaparte once said, “It is clear to me that men will die for ribbons.” Nothing has changed since then, except the less dying and more tweeting part. :)

GetGlue: Making It Real

Making it real is the holy grail of making great experiences online. There’s only so much you can do with bits and bites. The magic occurs when you take it from 140 characters to 14, or 140 or 1400 people with a shared experience.

That’s the power of all these conferences, weekly get-togethers like Tweetea, and what I think will be the stratospheric rise of sites like GetGlue.com. Making it real. Because it’s made real, these in-person get togethers are an almost religious experience for some. What is GetGlue.com? It’s a service that helps you find new favorite TV shows, movies, music, and more based on your friends tastes. It also allows you to “check in” when experiencing media, creating a joined social experience, without the uncomfortable (to some) element of a check-in saying where your location is (i.e. Gowalla, Foursquare).

I’m no prognosticator, and I don’t have a list of predictions. But GetGlue.com is blowing up from all appearances for a few key reasons:

1) It makes it dead easy to post Facebook and Twitter updates. People will always look for shortcuts, and since it’s a shared experience, it’s even more powerful. The only suggestion I’d have for them is to automatically include the commonly accepted hashtag for items when you tweet when checking in from the site or your mobile app.

The power tip? The more others use shortcuts, the more original, thoughtful content becomes important and noteworthy.

2) It is a different kind of community of shared knowledge. It gives people something easy to talk about — their interests. Facebook is built around your friends, and GetGlue is built around your topics of interest. It found a different spin on connection. It didn’t try to reinvent Facebook; it’s doing something different.

The power tip? Don’t try to outdo the big dogs in their yard. Setup your own yard and be the big dog there.

3) They “make it real.” When you get 20 stickers, they physically send them in the mail them to you. There are all kinds of possibility for interaction. After all, music promoters will tell you that stickers are a must-have for any artist. But what would make it even better? Give us the option to pay to get badges that people can stitch in. Stickers are easy and cool, but even better if I could sew them on my backpack as badges of honor, which fits in with the quirky internet culture.

The power tip? Build community in a variety of ways, online and off. The web is a merely a tool for the real action… people connecting to each other.

What are your thoughts? Are you stuck on GetGlue?

Tips On How To Make A Good Twitter Hashtag

You and your marketing team come up with what you think is a killer hashtag to try to spread the word about something. (Not sure what a hashtag is? It’s a way that you can, by putting the # sign before a word, make it easy for people see the entire public conversation about a topic on Twitter).

But the Twitterbirds and Tweeple responded with a resounding… silence.

What to do?

Here are a few tips on making hashtags. As one of the originators of #detdateline (with thousands of tweets) and others, I can tell you that the hashtag isn’t about you.

Great Hashtags Are About Shared Experiences

Twitter is a real-time medium, and if there was a “really real-time” online social tool Twitter would be it. It is anchored in random observations, life happenings, links, and humor.

What pulls Twitter out of the default “random” mode is shared experiences. Conferences (#140conf, for example), television shows (#dwts, which stands for “Dancing With The Stars,” movies (#inception, for instance), topics (#urbanism, which is about supporting city-style living and usually walkability) or even the weather (#snowtorious is one of my latest favorites, by Onion editor @Baratunde Thurston in regards to the recent snowstorm on the east coast) create group bonds. Sometimes, people use it for humor, but it’s still shared (#thebrokefriend is where folks share stories about that friend most of us have who is always broke).

If The Community Created It, Go With It

If you have a devoted enough (or interested enough) following in the topic, you’ll find that people may already be referring to what you want to talk about in a hashtag. If they made it, go with it. Don’t try to shove your brand name in the middle of it or change it; once momentum has started, all you’re going to do is slow it and hurt yourself by trying to change things.

Sometimes, if you’re the sponsor or organizer of an event or happening, you may get the opportunity to suggest the hashtag everyone goes with, especially if you’re already on Twitter and vocal. Make it simple, as few as characters as possible to get the point across, and try to be unique to avoid confusion with others.

Quick hashtag tips:

  • Use only one or two words
  • If you use an abbreviation, makes sure it’s common (DET for Detroit, for example)
  • Do not try to shove your brand name in there, especially if it feels awkward
  • Do not use hard to spell words

There is only 140 characters.. errr, 120. So leave room for the people.
Why do you need to be brief? Because people only have 140 characters per message on Twitter. And with people using old-style retweets or wanting to add their commentary, you really want to shoot for messages that are 120 characters. If you burn 15-20 additional characters with your bad hashtag, few will want to use it and they will naturally shorten it because you’re limiting them (notice a theme here? It’s not about you, it’s about the people).

The brand benefit will be the people seeing the hashtag being used and clicking on it. Then they’ll see an entire conversation and probably want to join. It definitely may be appropriate your brand name is in there, but not always. And the people, not you, will be the judge of whether it’s appropriate or not.

Don’t use special characters

The hashtag dies at the first special character (!,@,+, etc) or space. It’s especially a bad hashtag if you add the character immediately after the #. Why?

Because Twitter will not recognize and link the hashtag after the special character or space. Almost all Twitter users use the web interface on the Twitter site, and hashtags are clickable. If you sabotage your hashtag you’re making for bad usability for over 85% of Twitter users. Why would you want to make it a step harder when you don’t have to? After all, every step you add to user’s experience means you will lose people.

Caveat for my nerd readers: Sure, for high-end power users it may work. Those power users using tools like Hootsuite or Tweetdeck can easily search for the term. But that’s a VERY small percentage of the Twitter population. I’ve watched usability tests, and people don’t like to copy and paste. Most regular (non-power user) people will ignore the tag. By definition, if you’re using a tool like Tweetdeck or Hootsuite, you are a power user.

So there are some tips for you for when you have the need or want to make a hashtag. What tips do you have? What are your experiences?