Why Marketers Are So Desperate For Trust

Having read the RWW article on paying bloggers after Jeremiah Owyang making the statement that paying bloggers should be “part of a toolkit,” it jogged my memory.

Here’s a study from 2008 from Gallup.  What it shows is that the perceived ethics and honesty of advertising practitioners is less than congresspeople, lawyers, building contractors – in short, the very bottom of the list only to be rated as “more honest” or “more ethical” than telemarketers, lobbyists, and car salesman.  Around 10% of people think that advertising practitioners are very honest or ethical.

So news flash – there’s not very much trust from the public there with marketers.  Hard to build a “trust economy” (brilliant term by Chris Brogan) when there’s little trust to start with (not a reflection on individuals, but the industry).  There’s a reason why Leo Laporte does not allow marketers on his “This Week In Tech” or “MacBreak Weekly” shows.  The audience, and he, does not trust that there will be honest opinion.

In short, with the influx of all of these already not-trusted by the public marketing and advertising professionals, the “run” on social media is in many ways all about people wanting to “create” trust in a field where the public does not trust advertising professionals.  You can’t create trust – you build trust.  And turning bloggers into salespeople isn’t the way to do it.

Some of the new folks on the scene may not remember this, but why did/do advertisers pay premiums for news content?  Because it was perceived as trusted information.  That seemed to transfer to the companies and brands that advertise during the news (not saying news reporting was perfect in every instance – but rarely, and never where I worked, were stories traded for monetary compensation).

By doing pay-for-post campaigns, as marketers, we’re shooting ourselves in the foot as one will erode the initial trust that social media has built up mainly because it’s up until now not as touched by marketing (or perceived to be).  Sure, everyone needs to eat, there needs to be money made, short term gain will be had, but I think it’ll cannibalize the long-term possibilities of the space (and possibly, just for the properties that partake in this trust auction).

If the social web continues to move down this path, that trust factor that’s been built up is going to flip, and flip hard.  Google knows this and I can surmise that’s why they’re having such hard and fast rules around not allowing page rank to be passed on through sponsored links or posts.  It’s their job to provide the best results, not the bought results on organic search.

A good sign of someone who I know what they’re doing is if I see them cringe around promising a “viral” video. Viral video promises are bull, plain and simple.  We’re not interested in lying to our client’s customers, and I’d rather make a little less money but say we had honest conversations, and created compelling content directed at people that they enjoy and get value from.  It’s about giving value to get value, and this axiom is decades old, if you look back on Jeffrey Gitomer and his predecessors, Napoleon Hill, Earl Nightengale… the list goes on.

Although it will work in the short term, selling away trust in increments will eventually bankrupt the relationships built with people.  We should take a lesson from mortgage/financial disaster hit that all of our stocks have taken after people figured out the truth, and tread carefully.

Your Weak Password Is Putting Your Business At Risk

There’s been a string of reports of various hacks of web 2.0 services, or individual services.  Whether it’s Twitter, Ning, etc, I’m hearing many reports that, as I had in a Twitter conversation with @kenburbary, It’s “the year of the miscreant.”  (By the way, if you want tips to avoid Twitter phishing, jump here to his blog).

So let’s get very serious about passwords BECAUSE 2009 IS the year of miscreant.  Deadly, business serious, and I’m going to sound tough but the message HAS to sink in.

With all of this sharing comes a responsibility to yourself.  I know, it stinks you need to have a more difficult password, but here are some facts:

1) If your password is ANY word in the dictionary or a name alone, it is much easier to be hacked.  There’s a thing called dictionary attacks where robots/scripts/etc try every english word.

Knowing this information now, you are being negligent to your business if you use a dictionary word password (especially without anything to mess it up, like numbers or special characters interspersed) and putting your business and your personal brand at risk of hackers; not to mention the time to re-create any assets that live there.

2) Depending on the age or software of the online service, some passwords are case sensitive, some aren’t.  If you can, USE CASE SENSITIVE passwords as well to increase your security.

3) The longer your password, the better.  Seriously.  Do nothing under 8 – nothing we have is less than 16 characters.  Mission critical stuff is 64 characters (we have a CD for that – after all, if a hacker/miscreant has physical access to your machine, you’re probably toast anyway).

4) User gibberish.  It’s hard to remember, but like a bank account number, you’ll eventually get it.  Go to http://www.grc.com/passwords and get yourself a unique, up to 64 character one.

5) Don’t give out your password to anyone.  I don’t give out my password to any of the Twitter services; sure, it’s just Twitter, but it’s a very bad habit.  Some of these things could easily be started knowing that many times, people’s passwords are the same for everything they do, including more serious things like their online banking.

6) Every time something wants a password, question it, even briefly:

  • What is this service asking for my password?
  • Why is it asking for it?
  • Is it really the service or program I think it is?
  • Do I trust it?  And how do I know I can trust it?

Unfortunately, even with all of this, you not alone can prevent these things.  As the hack of Twitter showed, bad security practices are done even at the top level of many sites.  Listening to podcasts like Security Now! (where many of these tips are adapted from), I’ve learned that some banks, because their websites are only web front ends to an ancient mainframe, are only 8 characters, non-case sensitive, even if you put in more!

But doing some practical things, like outlined above, can significantly reduce your chances of being hacked.  Compromising sites today is less about technology and much more about social engineering and taking advantage of the trust we seem to have.

Effective vs. Trendy

As we embark on 2009, a lot of things seem to be falling out of cutting-edge fashion, like Facebook or Podcasting, or a host of other things.

But the reality is that for your business, you need to focus on what works.  Both Podcasting and Facebook are “dead” to some because they’re no longer cutting edge.  It’s not sexy to talk about them anymore to the digerati – which, by the way, are very much the core composition of Twitter today (but they probably won’t be the vox populi - or voice of the people - next year).

For many folks, their gainful employment is fed by the newest things because their purpose is to be on the cutting edge, not necessarily put the things to practical use. That’s okay, everyone has a role and they’re all worthy… but my job is NOT that.  My job is to put butts in seats for events, gain coverage of events and companies, improve the sales of products and services, and help make my client’s customers happy.

As an idea, it’s estimated that 28 million people downloaded podcasts last year, and additional people are listening to podcasts (as much as another 28-35 million, extrapolating from our percentage numbers) on the website and don’t even know it’s a podcast.  140 million accounts are on Facebook.

Yet “everyone” is all a-twitter about Twitter, with only about 3 million accounts and 1.5 million active ones, according to Net@Nite.

Many times, when tools still exist but fall off the “hip” radar, that usually means they’re quickly headed to the mainstream.  Pay heed to this gap; success is getting your business active for your product or service right on the cusp; that’s where it makes sense to be a good marketing budget monetary risk to take.

So is betting early wise on something like Twitter?  Sure.  If you have the resources (time), especially if you enjoy the medium or tool (Twitter) and a business that makes sense for it (and maybe it means experimenting to see if yours is), Twitter can reap rewards, like it did for Dell, apparently selling a million dollars worth of stuff. But remember, Dell is a natural fit with the current tech-savvy community.

Of course, you shouldn’t do everything for work – it’s more than okay, and I think a very good thing, if you use the tools as part of your personal/social life as well.  Maybe your first dip into Twitter isn’t focused on your company – but on your personal passions.

Timing is Critical

One of the things I’ve been thinking about over the past week as we’ve gotten some great coverage on a project we collaborated on, http://www.supporttheautoindustry.com as well as other projects is that timing is so important.

For some reason, social media accelerates the timing aspect of everything.  I can’t think of one social media or online marketing project that got off the ground that was poorly timed.

Because in many ways, social media works as a collective conciousness (or a set of them), one must have a knack for finding out what’s timely; what’s at the front of people’s mind; and sometimes, that means it’s not always your turn.  Sometime, there isn’t the relevancy for one product or service, but it’s another’s time in the spotlight.  Either way, keep your ear to the ground for your time, and then strike quickly.