Facebook Pulls A Tonya Harding On Third Party Update Services

Facebook has decided to Tonya Harding third party update services, like Hootsuite, as I found in my news feed today.

Not that they’ve decided to end their career, but they’ve made them way less useful. Now, if you use a third party service, like Hootsuite, to update your personal or fan page profile, what it now does is stack those updates together (much like they have for Foursquare, where now you’ll see one check-in in your feed and have to click it to see the rest of your friend’s check-ins).

There’s implications around this for you if you’re representing a brand, organization, or someone trying to get your message out. First, there’s a good chance depending on the whims of Facebook’s algorithm, your updates are going to be hidden if you use third party services. For instance, this morning, I found three updates from other people and pages completely unrelated to the friend whose update I clicked on, and the common theme was they’re all from Hootsuite (there was even a “See more updates from Hootsuite” link).

This isn’t a knock to Hootsuite per se – this is Facebook obviously choking third party interfaces in the name of “cleaning up the experience.” We can complain all we want, but the reality is, Facebook is going to do what they want and we simply have to adapt as ambassadors of the message. And that means back to the days of not being able to schedule updates, or having a central dashboard to put things into. Obviously, for a litany of logical business reasons, Facebook wants us to use their site directly.

Welcome the walled garden, folks. It’s the reality of the online world now but that doesn’t mean I have to like it :)

The Value Of The Personal Invitation

Photo Credit: Gary Bridgman, southsideartgallery.com

This isn’t yet another rant about spam blasts on Facebook. No, I understand why sometimes it’s necessary, and well, the promoter friends I have I half expect it. I deal.

I get all sorts of “like my page” requests, event requests, but here’s the thing. Some of them are obvious – like, I know so and so works somewhere, so sure, I’m gonna like the the page and no explanation is really necessary.

However, most times, there’s not one bit of personalization. Almost no one, especially no one who has anything to do with marketing for a job title, sends me even a shred of “hey, you should look at this, I know you’re into -insert passion here-.”

It’s not just my network, I know this. I talk with my non-marketing friends, and they seriously lament this, and in fact, have used quite a few choice words for people who don’t take the time to be considerate.

Most folks obviously can’t be bothered on Facebook, where supposedly we’re “friends” to take a minute to even include my name or even a perfunctory pleasantry. Why should I go? When I make recommendations to friends, “in real life,” I generally try to tell them why. If Facebook and these tools are an extension of that real life, why shouldn’t it be the same? And if I hear something about “scaling the interaction,” your answer obviously doesn’t get the point I’m going at.

We’re supposed to building communities where people “care” and we’re “in it together.” If you can’t even be bothered to dash off a seventy characters (the equivalent of half a tweet) why it’s important to particularly me at least once in awhile, you’re simply using social networks as yet another broadcast channel and I have to call into question your “community” intent. Or is it really, as Dan Blank says, “developing a market” for you? If it is, we’re going backward, not forward, with these tools to help build groups. And the idea that this is a “social” interaction is a bunch of BS if that’s the case.

Maybe I’m old school. But my grandma taught me over a manual typewriter (why I type so hard and loud to this day) that direct notes, personalization, and actually including something that shows you know the person go a long way because it’s not just about the party, event, or whatever. It’s about the community. We’ve got Facebook today instead of the social register, and we don’t have to type doubly hard to make an impression on the carbon copy paper, but that doesn’t mean we always have to “send to all” the same message. You might be surprised the results to take a moment and actually dash something off.

Put Links in Press Releases Or Your Story Goes In The Trash

I’m finding a consistent issue. Public relations folks sending press releases or pitches to bloggers, digital news organizations, or others, that don’t even include links. Out of 100 items I see, 80+ will not have links. And this is by PR firms that frankly, should know better.

Most times, people want to help you. But I can guarantee your pitch, dear PR person, will be thrown in the trash or ignored unless you include links to relevant material. I have watched in multiple situations over the past few months otherwise good stories get chucked because it’s just too much work.

With so many things coming at once, the first revision of cuts goes to all the people who have made the story difficult to put together. And social media coverage? Provide no links and you can completely forget about it. That works in real time.

Do you have an event? Have a place where you have all the information online, and even better, a place to sign up.  A product reveal? Bloggers need to be able to easily get pictures of the thing.

No Excuses

The good news is that there is ZERO reasonable excuse to not do this. There’s free and cheap services – even some that integrate with email services like Constant Contact (disclosure – a PDM partner) that offer automatic archiving if you sent your press release via email. A press release isn’t the preferred link (a link in context to your site or blog is better) but it’s a start.

Let’s think about this logically. How is someone supposed to tweet, Facebook, etc. without a link to somewhere? They’re going to have to create all the content themselves. And that realistically just doesn’t happen very often. You’re making a for a much higher bar to get coverage or noticed.

Not to mention, even when writing their own material, journalists and bloggers want links to refer to. The links give their post credibility online, and obviously, some traffic to your site (not to mention, the easier you make the job, the better you’ll do).

So get more coverage for your clients – and look better yourself.  Put links in your communications.

I may add some suggestions, but I’d love to hear yours on ways folks can reinforce their press releases and communications with links, knowing that at times they might not even have access to their company website for changes (a real challenge in many more businesses than you may think).

Chalupas and Networking Inspiration

Taco Bell is rarely considered a place for a business epiphany, but it is exactly where I had my latest one.  We were discussing my plans for engaging more potential clients when it hit me — I have been growing my network but filling it only with people I feel are on my level professionally.  My focus has been on strengthening relationships with people I am already comfortable with.  I have been doing very little in terms of building aspirational contacts.

There is nothing wrong with networking at your level. In fact, it is highly beneficial.  You will find people to push you, you will find people to comfort you, and you will find people you can learn from.  Being a connector of people is a great position to find yourself in. You need to be able to connect people from many walks of life, so there is a great case for continuing to build relationships with people you are comfortable with.

As a strategy however, you have to push yourself to grow your network.  The cliché business phrase, “if you’re not growing, you’re dying,” is absolutely true when it comes to networking.  And if you are not happy with your business results, you’re probably not growing your network of people who are better at business than you are.

While I’ve been thinking about how to grow our business, I have also been reading Malcolm Gladwell’s book, The Tipping Point.  He identifies three types of people that get trends moving.  One is the Connector, someone who seems to know everyone and is great at making beneficial relationships happen.  Another is the Maven, who is like the Connector, but who have an unusual expertise in an unusual number of subjects.  The third one is the Salesman, someone who is so enthusiastic about what they do that they attract people to them and the causes they champion.  This book has helped me sharpen my focus on which people need to be in my network.

All three would be great additions to my network, but personally, my aspirational contacts are what Gladwell would refer to as Mavens.  They’re the people that make things happen.  Titles are not as important as their business acumen.  They have an amazing grasp of several subjects and can speak clearly on each topic.  Recommendations they make are golden because they have a unique understanding of people and situations.  Their networks may not be as large as Connectors, but their understanding of their network is stronger.  In short, they understand people, know business and can eloquently merge the two.
So, who do you need to meet to move forward?  Do you have Mavens in your network?  If so, how did you attract them, and what are you doing to keep your relationship with them strong?  If not, why not?  If you treat them well, they’ll only help your business!

Conversate: Keepin’ It Real

Week four takes us on the road to record this episode, and we cover a range of topics include the recent fake book reviews on Amazon (and how they’re more common than you may want to think), fauxthenticity, and why having a voice for your business will put you solidly ahead of the pack.

So this hour has 22 minutes (a reference for the fellow Canadian TV junkies) – we hope you join us for the next 22!

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